Case management tool

This tool looks at each element of an effective case management process. You can work through the information from start to finish or simply select the areas you want to know more about.

There are a number of things sports organisations can do to reduce the likelihood of safeguarding concerns occurring, such as having clear policies, enforcing codes of conduct and ensuring all staff and volunteers have completed appropriate safeguarding training.


Case management refers to the process used to address safeguarding concerns. Case management tool part 1 of 8.

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Reporting concerns

Clear reporting procedures will ensure that any safeguarding concerns are passed on in a timely manner. Case management tool part 2 of 8.

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Case management groups

Responsible for ensuring that cases are dealt with fairly, equitably and within appropriate timescales. Case management tool part 3 of 8.

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Decision making

Decisions about cases are made at a number of stages. Organisations should seek to make defensible decisions which would withstand subsequent scrutiny. Case management tool part 6 of 8.

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There are many possible outcomes of a case management process. Each case needs to be considered to assess the most suitable outcome. Case management tool part 7 of 8.

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All parties should have the opportunity to appeal against the outcome of both safeguarding and disciplinary processes. Case management tool part 8 of 8.

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